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How are your shoes shipped?
Shoes are shipped directly from the warehouse UPS only.

What are my shipping options?
We offer UPS Ground, UPS 3 Day Select, and UPS 2nd Day Air.

How are your Sale/Overstock shoes shipped?
They are shipped USPS or UPS at our discretion.

When will I receive my invoice?
Shoes are shipped directly from the warehouse. Invoices are mailed separately through the U.S. Postal Service. Your invoice will typically within a week after your order is placed.

I wear a size 7 1/2 what size should I order?
We recommend that if you take a half size to order the next size up, unless you are ordering a sandal. These are only recommendations and are a general rule, they do not always work for everyone.

What is your return policy?
We do not accept returns.
For footwear we exchange once for size only ( same color and style ). Customer Service must be emailed within 3 days of receipt of your package and an RMA # must be obtained. Your footwear ( shoes or boots ) must be postmarked within 7 calendar day of receipt of your package.

We do not accept returns on our Sale/Overstock items, costumes, clothing, clubwear or lingerie.

How long will it take to process my order?
Processing time at the warehouse for standard orders is approx. 2 to 3 business days.

How long will it take to process an Expediated Rush Order?
Processing time at the warehouse for Expediated Orders is approx. 1 to 2 business days.

Copyright © 2000 - 2011 5th Floor Productions
Last Modified: Saturday, December 10, 2011

Questions? Comments?
Email Us: [email protected]
Phone Number 760-401-7662


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