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Frequently Asked Questions

How are your shoes shipped?
Shoes are shipped directly from the warehouse UPS only.

What are my shipping options?
We offer UPS Ground, UPS 3 Day Select, and UPS 2nd Day Air.

How are your Sale/Overstock shoes shipped?
They are shipped USPS or UPS at our discretion.

When will I receive my invoice?
Shoes are shipped directly from the warehouse. You may print out your order confirmation which serves as your receipt.

I wear a size 7 1/2, what size should I order?
We recommend that if you take a half size to order the next size up, unless you are ordering a sandal. These are only recommendations and are a general rule, they do not always work for everyone.

What is your return policy?
We do not accept returns.

For footwear we exchange once for size only (same color and style). Customer Service must be emailed within 3 days of receipt of your package and an RMA # must be obtained. Your footwear (shoes or boots) must be postmarked within 7 calendar day of receipt of your package.

We do not accept returns on our Sale/Overstock items, costumes, clothing, clubwear or lingerie.

How long will it take to process my order?
Processing time at the warehouse for standard orders is approx. 2 to 3 business days and during the busy holiday season it may take longer.

How long will it take to process an Expediated Rush Order?
Processing time at the warehouse for Expediated Orders is approx. 1 to 2 business days.